If it is reported that the radio settings and station presets (favourites) have been lost for these vehicles, this may be caused by a software error. Radio models affected: CD400 / CDC400.
The use of a second vehicle key with different personalized information can result in the loss of favourites (FAV) and other personalized settings.
The vehicle manufacturer has already recognized the problem and has corrected it using a software update. It must be assumed, however, that for a variety of reasons not all vehicles have been checked or repaired.
Improved software has been in use at the vehicle manufacturer since August 2012.
Important safety note
Technical information and practical tips have been compiled by HELLA in order to provide professional support to vehicle workshops in their day-to-day work. The information provided on this website is intended for use by suitably qualified personnel only.
Reprinting, distribution, reproduction, exploitation in any form or disclosure of the contents of this document, even in part, is prohibited without our express, written approval and indication of the source. The schematic illustrations, pictures and descriptions serve only for the purposes of explanation and representation of the instructions and cannot be used as a basis for installation or assembly work. All rights reserved.
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