If it is reported that the radio settings and station presets (favourites) have been lost for these vehicles, this may be caused by a software error. Radio models affected: CD400 / CDC400.
The use of a second vehicle key with different personalized information can result in the loss of favourites (FAV) and other personalized settings.
The vehicle manufacturer has already recognized the problem and has corrected it using a software update. It must be assumed, however, that for a variety of reasons not all vehicles have been checked or repaired.
Improved software has been in use at the vehicle manufacturer since August 2012.
Important safety notice
The following technical information and tips for practical use have been set up by HELLA in order to offer professional support to automotive workshops in their daily work. The information available here on this website is only to be used by appropriately trained specialist staff.
The reprinting, distribution, reproduction, exploitation in any form and disclosure of the contents of this document, even in part, is prohibited without our express written approval and indication of the source. The schematic illustrations, figures and descriptions are for explanation and presentation of the document text and cannot be used as a basis for installation or design. All rights reserved.
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