Remote service for workshops: the latest innovation from HELLA Gutmann
If an error code appears when a new headlamp is being installed – instead of spending hours looking for the cause themselves or even having to drive to the nearest regional authorised workshop, mechanics in a workshop can now simply ask an expert for assistance. Sounds too good to be true? Our remote service for workshops makes it possible. We can now give you an overview of how the digital special services work remotely and which tools are needed.
How HELLA Gutmann's Remote Service works
Data or access authorisations not available? The vehicle is brand new and not yet included in the regular software of the diagnostic device? The appropriate calibration chart unavailable? Software-based, complex vehicle systems can be a challenge in the daily routine of a workshop. But here's the really good news: there is a practical solution – HELLA Gutmann's Remote Service for workshops! In contrast to the purely advisory assistance provided by the Technical Call Centre, the HELLA Gutmann Remote Centre, if so requested, takes over, as a service, the individual measures required for the customer's vehicle. HELLA Gutmann's experts can use remote access to carry out coding, software activation and calibration – and they can do this on around 70 vehicle makes. By the way: many of our HELLA lighting solutions, such as the Matrix LED headlamp, are also compatible with the remote service.
There are only two prerequisites for this remote service: a stable internet and a macsRemote device
HELLA Gutmann's Remote Service for workshops is basically open to all workshops – regardless of whether they use a diagnostic device from the mega macs range. The only basic requirement is the macsRemote device with a stable internet connection (WLAN or LAN). Then, on request, a remote expert can take the required digital action on the relevant customer vehicle. In order to do this, the expert simply connects remotely to the vehicle and carries out the work. Using macsRemote Services is not subject to any contractual commitment. Anyone who has purchased the macsRemote device and registered free of charge at https://macsremote.obd.help can straight away place an order for the first remote job.
Many HELLA lighting solutions are compatible with HELLA Gutmann's Remote Service.
Instructions: placing order for remote service
Let's assume your customer needs to replace the HELLA Matrix LED headlamp on a vehicle with front damage. The problem: the newly installed headlamp does not work. Instead, the error code "Power module, headlamp right – function faulty" is stored. And this is exactly where the macsRemote Service for workshops comes into play. This is how your customer proceeds:
1. Connect the macsRemote device to the OBD socket of the vehicle and log in via tablet, notebook or PC by entering the user ID. The vehicle identifies itself via the VIN.
2. Select "Coding headlamps" from the list of possible measures. A fixed price is then displayed.
3. Order the service by clicking and wait for a chat to begin.
4. A remote expert answers, asks about the problem and will then code the HELLA Matrix LED headlamp remotely.
5. After that, the workshop employee only has to adjust the headlamp and possibly delete the error memory – all done.